Refund Policy

Refund Policy Overview

Book Visibility Pro provides custom, service-based Amazon Book Listing Optimization for authors and publishers.

Because each order involves work prepared specifically for the customer's book, refund eligibility depends on the stage of the project and whether work has already begun.

Our Service

Our Amazon Book Listing Optimization service is a one-time custom service currently priced at $169 unless otherwise stated at the time of purchase.

The service may include:

• Professional Amazon book description rewrite
• 7 targeted keyword recommendations
• 3 relevant Amazon category recommendations
• Positioning and readability recommendations
• 1 revision round
• 5–7 business day delivery

Cancellation Before Work Begins

If you request cancellation before we have started substantial work on your order, you may be eligible for a refund.

Refund requests should be sent to:

hello@bookvisibilitypro.online

We will review the request and determine the applicable refund based on the status of the order and any work already performed.

Cancellation After Work Begins

Once substantial work has begun on your order, a full refund may no longer be available.

This is because our service involves research, analysis, writing, recommendations, and other work performed specifically for your book.

Where appropriate, we may consider a partial refund depending on the amount of work completed and the circumstances of the request.

Completed Services

Once the agreed deliverables have been completed and delivered, the service is generally considered fulfilled.

Refunds are generally not available solely because the customer is dissatisfied with the expected performance of the Amazon listing, ranking, sales, traffic, visibility, or revenue.

Book Visibility Pro does not guarantee specific Amazon results.

Revision Policy

Each Amazon Book Listing Optimization order includes one revision round.

If you believe that a delivered item does not reasonably match the original project requirements, please contact us and provide specific feedback.

We will review reasonable revision requests in accordance with the original scope of the service.

A revision request does not automatically create an entitlement to a refund.

How to Request a Cancellation

To request cancellation, send an email to:

Please include your name, email address used for the purchase, order details, and the reason for your request.

We may request additional information when reasonably necessary to locate or review your order.

Non-Refundable Situations

A refund may generally not be available in situations including:

• The agreed service has already been substantially completed.
• The final deliverables have already been delivered.
• The customer changes their mind after substantial work has begun.
• The customer does not obtain the expected Amazon ranking or sales results.
• The customer expects guaranteed sales, rankings, reviews, traffic, or revenue.
• The requested changes fall outside the original scope of the purchased service.
• The customer fails to provide information reasonably required to complete the order after reasonable attempts to obtain it.

Exceptions

If we are unable to reasonably provide the purchased service due to circumstances within our control, we may offer an appropriate remedy, which may include a refund or alternative resolution.

Each exceptional situation will be reviewed individually.

Nothing in this policy limits any consumer rights or statutory rights that cannot legally be excluded or restricted.

Payment Disputes

If you have a concern about a payment or service, we encourage you to contact us first so that we can attempt to resolve the issue directly.

If a payment dispute or chargeback is initiated, we may provide relevant transaction and service records to the applicable payment processor or financial institution as permitted by law.

Processing Refunds

When a refund is approved, it will generally be issued through the original payment method where technically possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Amazon Performance

Our service is focused on improving your book listing content and positioning. Amazon performance depends on many factors outside our control.

Therefore, a lack of increased rankings, sales, reviews, traffic, visibility, or revenue does not by itself constitute a service failure or qualify for a refund.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The updated policy will be posted on this page with a revised "Last Updated" date.